Return and Refund

Return Policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we're here to help.

Return Eligibility

• Returns are accepted within 5 days from the date of delivery.

• To be eligible for a return, the item must be:

  • Unused, in its original condition, and with all original packaging.

  • Free from any damage not caused during shipping.

Return Process

1. Initiate a Return Request: Contact our customer support team at hashflavour@gmail.com within 5 days of receiving your order. Please include:

   • Your order number

   • Reason for return

   • Clear photos of the product (showing its condition)

2. Manual Validation: Once we receive your request, our team will manually validate the product based on the provided information. Additional clarification or evidence may be requested.

3. Return Approval & Instructions: If your return is approved, we will provide instructions for returning the product.

4. Return Shipping:

   • The customer is responsible for return shipping unless the return is due to a damaged or incorrect item.

   • We recommend using a trackable shipping service.

5. Inspection & Refund: Once the returned item is received and inspected, we will notify you of the status of your return. Approved returns will be processed as per the original payment method within 7–10 business days and return pick charges as applicable. 

Non-Returnable Items

• Items returned after the 5-day window

• Products that have been used, damaged (excluding shipping damage), or altered

• Items marked as "final sale" or "non-returnable"

  Need Help?

  For any questions or concerns about your return, please contact us via whatApp option.